This Privacy Policy ("Policy") describes how 2jl.com ("the Platform", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of players and visitors ("you", "your") who access or use the 2jl.com website, mobile interface, and all related services (collectively, the "Services"). This Policy is issued in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
By registering an account on 2jl.com, accessing the platform, or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the 2jl.com platform immediately.
Your data stays in the Philippines. 2jl.com processes and stores player data in accordance with Philippine data privacy regulations. We do not sell your personal information to third parties for marketing purposes.
01 Introduction
2jl.com is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As a platform that handles financial transactions and personal account data, we take our data privacy obligations seriously and have implemented comprehensive measures to ensure that your information is handled with the utmost care and in full compliance with applicable Philippine law.
This Policy applies to all personal data collected through the 2jl.com website, account registration process, customer support interactions, payment processing, promotional activities, and any other touchpoint between you and the 2jl.com platform. It applies regardless of the device or browser you use to access the Services.
2jl.com acts as the Personal Information Controller (as defined under RA 10173) with respect to the personal data of its registered players and website visitors. Where we engage third-party service providers to process data on our behalf, those providers act as Personal Information Processors and are contractually bound to handle your data in accordance with this Policy and applicable law.
02 Data We Collect
2jl.com collects the following categories of personal data from players and visitors:
Identity & Contact Information
- Full legal name as it appears on a government-issued ID
- Date of birth (for mandatory 21+ age verification)
- Nationality and country of residence
- Valid email address
- Philippine mobile number
- Residential address
Identity Verification Documents
- Government-issued photo ID (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
- Proof of address documents where required
- Selfie or liveness verification images for KYC purposes
Financial & Transaction Data
- GCash or PayMaya / Maya account details (account name and number only — we do not store full wallet credentials)
- Philippine bank account details for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
- Debit card details (card number is tokenised — we do not store full card numbers)
- Deposit and withdrawal transaction history
- Bonus and promotional activity records
Gaming Activity Data
- Game session logs, bet history, and win/loss records
- Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)
- Account login history and session timestamps
Technical & Device Data
- IP address and approximate geolocation
- Device type, operating system, and browser information
- Cookie identifiers and session tokens
- Platform usage analytics (pages visited, features used, session duration)
Communications Data
- Customer support chat transcripts and email correspondence
- Feedback, survey responses, and complaint records
03 How We Collect Data
2jl.com collects personal data through the following means:
- Account Registration: When you create a 2jl.com account, you provide identity and contact information directly through the registration form.
- KYC Verification: When you submit identity
verification documents to complete the Know Your Customer (KYC) process required for account activation and withdrawal eligibility.
- Deposits & Withdrawals: When you initiate financial transactions on the platform, payment-related data is collected and processed through our integrated payment providers.
- Platform Usage: Automatically collected as you browse and interact with the 2jl.com website and games, including through cookies and similar tracking technologies.
- Customer Support: When you contact our support team via live chat or email, we collect the content of your communications and any information you provide to resolve your query.
- Promotions & Surveys: When you opt in to promotions, complete surveys, or participate in loyalty programmes on the 2jl.com platform.
- Third-Party Sources: In limited circumstances, we may receive data about you from third-party identity verification providers, fraud prevention services, or payment processors to supplement our own records and fulfil our compliance obligations.
04 How We Use Your Data
2jl.com processes your personal data for the following purposes:
- Account Management: To create, maintain, and administer your 2jl.com player account, including verifying your identity and eligibility to use the Services.
- Age Verification: To confirm that you meet the mandatory 21+ age requirement for casino-style gambling in the Philippines before granting access to real-money gaming features.
- Payment Processing: To facilitate deposits and withdrawals via GCash, PayMaya, Philippine bank transfer, and debit card, and to maintain accurate transaction records.
- Regulatory Compliance: To fulfil our obligations under Philippine anti-money laundering laws, PAGCOR licensing requirements, and the Data Privacy Act of 2012, including mandatory reporting to relevant authorities where required.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited conduct on the 2jl.com platform.
- Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tool settings you have activated, and comply with self-exclusion requests.
- Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
- Platform Improvement: To analyse usage patterns, troubleshoot technical issues, and develop new features and improvements to the 2jl.com platform.
- Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time through your account settings.
- Legal Proceedings: To establish, exercise, or defend legal claims involving 2jl.com or its players.
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS notifications from 2jl.com, you can update your communication preferences at any time through your account settings dashboard. Opting out of marketing communications will not affect your ability to use the platform.
05 Legal Basis for Processing
Under the Data Privacy Act of 2012 (RA 10173), 2jl.com processes your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and 2jl.com — specifically, to provide the gaming services, process payments, and manage your account as described in our Terms & Conditions.
- Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing conditions, and tax reporting obligations.
- Legitimate Interests: Processing is necessary for the legitimate interests of 2jl.com, including fraud prevention, platform security, responsible gaming enforcement, and business analytics, provided those interests are not overridden by your rights and freedoms.
- Consent: For marketing communications and certain non-essential cookies, processing is based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
06 Data Sharing & Disclosure
2jl.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
- Payment Processors: GCash, PayMaya / Maya, and Philippine banking partners receive the minimum data necessary to process your deposits and withdrawals securely.
- Identity Verification Providers: Third-party KYC and age verification service providers who assist us in confirming player identity and eligibility in compliance with regulatory requirements.
- Fraud Prevention Services: Specialist providers who help us detect and prevent fraudulent activity, money laundering, and account abuse on the 2jl.com platform.
- Game Content Providers: Licensed game studios and software providers whose games are available on the 2jl.com platform may receive session-level data necessary to deliver and audit game outcomes.
- Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies where disclosure is required by law or regulatory mandate.
- Legal & Professional Advisers: Lawyers, auditors, and other professional advisers engaged by 2jl.com in connection with legal proceedings, compliance reviews, or corporate transactions, subject to strict confidentiality obligations.
- IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers who process data on our behalf under binding data processing agreements.
Cross-Border Transfers: Where personal data is transferred to service providers located outside the Philippines, 2jl.com ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines, including contractual data protection clauses.
07 Data Retention
2jl.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law, whichever is longer. The following general retention periods apply:
- Account Data: Retained for the duration of your active account relationship with 2jl.com, plus a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
- Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under Philippine AML regulations.
- KYC & Identity Documents: Retained for the duration of the account relationship plus five (5) years post-closure, or longer if required by a regulatory investigation or legal proceeding.
- Customer Support Records: Retained for up to three (3) years from the date of the last interaction, unless the matter is subject to ongoing legal proceedings.
- Marketing Consent Records: Retained for the duration of your consent and for a reasonable period thereafter to demonstrate compliance with consent requirements.
- Technical & Usage Logs: Retained for up to twelve (12) months for security monitoring and platform improvement purposes, after which they are anonymised or deleted.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 2jl.com's data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
08 Security Measures
2jl.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- SSL/TLS Encryption: All data transmitted between your device and the 2jl.com platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
- Data Encryption at Rest: Sensitive personal and financial data stored on 2jl.com servers is encrypted using AES-256 encryption.
- Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their 2jl.com accounts for an additional layer of login security.
- Access Controls: Access to personal data within 2jl.com's systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
- Payment Tokenisation: Debit card details are tokenised through our payment processors — 2jl.com does not store full card numbers on its own servers.
- Penetration Testing & Audits: 2jl.com conducts regular security assessments, vulnerability scans, and third-party penetration tests to identify and remediate potential weaknesses.
- Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 2jl.com will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.
Your Role in Security: While 2jl.com takes extensive measures to protect your data, you also play an important role. Keep your 2jl.com login credentials confidential, use a strong and unique password, enable 2FA, and log out of your account when using shared devices.
09 Cookies & Tracking Technologies
2jl.com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the operation of the 2jl.com platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
- Performance & Analytics Cookies: Used to collect anonymised data about how players interact with the 2jl.com platform, including pages visited, features used, and error reports. This data helps us improve the platform experience.
- Functional Cookies: Used to remember your preferences, such as language settings, responsible gaming tool configurations, and display preferences, so you do not need to re-enter them on each visit.
- Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only placed with your consent.
You can manage your cookie preferences through the cookie settings panel available on the 2jl.com platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform. Strictly necessary cookies cannot be disabled as they are essential to the operation of the Services.
10 Your Privacy Rights
Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 2jl.com:
- Right to Be Informed: The right to be informed of how your personal data is collected, used, stored, and shared — which is the purpose of this Privacy Policy.
- Right of Access: The right to request a copy of the personal data 2jl.com holds about you, along with information about how it is being processed.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You can update most of your account information directly through your 2jl.com account settings.
- Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another controller where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.
To exercise any of the above rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. We will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
Identity Verification for Requests: To protect your privacy, 2jl.com will verify your identity before processing any data subject request. You may be asked to provide proof of identity before we can action your request.
11 Children's Privacy
The 2jl.com platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step in the 2jl.com account registration process, and accounts found to belong to individuals under 21 will be immediately suspended and closed.
If you are a parent or guardian and believe that a minor has registered an account on 2jl.com or provided personal data to the platform without your consent, please contact our support team immediately. We will investigate the matter promptly and take appropriate action, including deletion of any data collected from the minor.
Strict 21+ Policy: 2jl.com enforces a zero-tolerance policy with respect to underage gambling. Any attempt by a minor to access the platform is a violation of our Terms & Conditions and will be reported to relevant authorities where required by law.
12 Changes to This Policy
2jl.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory guidance from the National Privacy Commission. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their 2jl.com account or through a prominent notice on the platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed of how 2jl.com protects your data.
Your continued use of the 2jl.com platform following notification of any changes to this Privacy Policy constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you must stop using the platform and may request account closure by contacting our support team.
13 Contact & Data Protection Officer
2jl.com has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and the National Privacy Commission's guidelines. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer — 2jl.com
Email: [email protected]
General Support: [email protected]
Please include your full name, registered account username, and a clear description of your request or concern when contacting us. We aim to acknowledge all privacy-related enquiries within three (3) business days and to provide a substantive response within fifteen (15) business days.
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Fastest Response: For urgent account or security concerns, the 2jl.com live chat support channel is available 24/7 and typically provides the fastest initial response. Our team is ready to assist Filipino players in English at any time.